It depends on the platform and the scope. Most mid to senior solutions roles land somewhere between £65k and £90k, plus bonus. In the two years post Covid, people were getting £100k to £120k, but the market's normalised since then. Remember, everyone moves in fives and tens. Advertise at £65k and you'll mostly meet people on £58k to £60k. Start it with a 7 and you're talking to people on £65k. Book a call to discuss more.
Because there aren't many NiCE CXone specialists and they're nearly all in work. It's very rare to find anyone in this space redundant and looking for jobs, so the good people won't see your advert. You have to go to where they are, usually when they're feeling sidelined, or when their employer isn't winning work and they want to grow. Book a call to discuss more.
You can, but it's a risk. The trouble is you can't test the core skill, because they haven't got it yet. As one client put it to James Parkin, "I'm not paying for somebody to learn." That's a bit harsh, but understandable. Ellison Coast would usually rather you were flexible on location or other factors and firm on the platform. Book a call to discuss more.
Ellison Coast specialises in CCaaS and CX recruitment. Its founder, James Parkin, has spent around a decade working in these fields, inside a 20-plus year career in tech recruitment. In the old fashioned sense, he's a headhunter. He knows the partners and the vendors and where the skills sit, and he approaches people personally. Book a call to discuss more.
Honestly, no. This market is small. Put two or three agencies on the same role and we all end up calling the same people, which looks bad for you and wastes their time. Book a call to discuss more.
Contingency means you only pay a fee when someone starts, which suits a one-off hire. Retained is a fixed monthly fee that covers several hires, so you can plan your recruitment costs, and it often works out cheaper than an in-house recruiter. Either way, you'll know upfront what you pay, when you pay it and what happens if it goes wrong. Book a call to discuss more.
Depending on the platform, you'll usually see CVs within 10 working days. Then it's your interview process, plus notice periods of 4 to 12 weeks, so realistically 2 to 3 months from briefing to start date. Book a call to discuss more.
It depends on the position. If it's an overlay role, no, but if it's a dedicated pre-sales resource, then yes. It also depends on the individual. Some people will be put off by a role that offers commission because they don't want to be in a target-carrying role, while others will happily welcome it. That's why working with a recruitment partner that understands the market and interviews people individually can stop you making mistakes and help you attract the right people. Book a call to discuss more.