Contact Centre, CCaaS, CX & AI Recruitment specialists

We support our clients in their contact centre and CX hiring via three service channels called Engage, Guide & Grow.

What we provide

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Engage

Contingent hiring for contact centre, CX and AI specialists. Ellison Coast works at a fixed fee to source, interview and manage the best talent for your specific vacancy. We work with you from the very earliest stages through to after the successful applicant has started. This is the traditional, external recruitment services that you know and love except with experience and focus solely on the contact centre and CX world, which makes us so effective.
We fill over 90% of the roles that we partner on via the Engage service

Grow

For companies that want to plan and manage their external recruitment costs we offer a complete retained service which we call Grow. This is particularly useful for start-ups that made need to scale rapidly and can’t afford financial uncertainty. For a monthly fee Ellison Coast will fill as many vacancies as you require.
The fee scales based on the number of vacancies we fill over a 12-month period and then resets to the base fee level again at the beginning of the next 12-month period, its as simple as that. One fee, all your recruitment covered.
Grow allows clients flexibility in staffing but with a forecasted cost.
On average we save clients at least ÂŁ20,000 per annum when they use this service over contingent recruitment models.
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Guide

Guide comes in partnership with either Grow or Engage and is a set of complimentary services designed to upskill your existing team, support retention and connect your organisation with the broader CC & CX community. Guide is a selection of individually priced services which includes;

  • Technical and soft skills training (digital and in-person) by experts
  • Brand awareness marketing
  • Content creation (YouTube & LinkedIn)
  • Fractional consultant and channel programme delivery, with proven ROI
  • Market analysis and reporting to support hiring decisions

Areas We Recruit In

Engineering
Technical Support
Project Co-Ordination & Delivery
Product Leadership & Architecture
New Business Sales
Account Leadership & Development
Customer Success
Professional Services
Solutions Services
Operations
Strategic Consulting
Business Leadership