The Art of Undifficulting Solutions Architect & Client Success Manager Permanent · UK-Based · Hybrid
We turn complex enterprise problems into elegant digital products — and we need a sharp, autonomous operator to help us win and deliver more of them.
The Opportunity
For 21 years we’ve delivered bespoke digital products to some of the UK’s most complex organisations — Vodafone, Experian, Fleetcor and beyond. We’re a tight, expert team with serious pedigree and a growing pipeline.
This newly created role sits at the heart of our commercial engine. You’ll work directly alongside our founder to shape, win and deliver engagements with mid-market and enterprise clients in retail, telco and non-profit — translating their challenges into solutions our technical team can build, and making sure every project lands brilliantly.
What You’ll Do
- Own pre-sales from discovery through to proposal — running workshops, defining scope and building compelling solution narratives alongside the founder.
- Act as the primary relationship contact for clients once a deal is won, orchestrating delivery across our internal technical team and key partners (Wipro, Mastek).
- Lead project management end-to-end: milestones, stakeholder comms, risk management and quality — keeping complex, multi-partner programmes on track.
- Spot and develop upsell and expansion opportunities with existing clients — you’ll have a natural commercial antenna and know when to push.
- Navigate enterprise procurement, IT governance and multi-stakeholder environments with confidence and a cool head.
- Serve as the bridge between client needs and our delivery capability — translating business problems into clear technical briefs.
- Help shape how we scale: you’ll contribute to refining our pre-sales and delivery methodology as we grow.
Who You Are
- A seasoned solutions architect, technical pre-sales consultant or senior delivery manager with a track record in custom digital, data or cloud services.
- Comfortable operating independently — you don’t need hand-holding to own a client relationship or navigate ambiguity.
- Degree-educated with strong written and verbal communication skills; you can make complex tech sound straightforward to a CFO or a CTO.
- Experienced with enterprise and mid-market clients — you know how large organisations buy, decide and operate.
- Commercially sharp: you understand the link between client success and business growth, and you’re motivated by both.
- A natural at managing multiple workstreams — structured enough to keep projects on track, pragmatic enough to adapt when they go sideways.
- Bonus: exposure to Big Data, AI, DevOps, UX or cloud-hosted product delivery.
Why Join Us?
- 21 years of enterprise delivery credibility
- Work directly with the founder — your impact is visible
- Partners include Wipro ($28bn market cap) and Mastek
- Interesting, varied client challenges — no cookie-cutter work
- A small team where your ideas genuinely shape the business
- ISO 9001, ISO 27001 & Cyber Essentials certified
