Job Title: Five9 Outbound Consultant
Location: Totally Remote within the U.S.
Working hours: 40 hour working week across U.S. timezones
Employment Type: 1099 Contract
The Role
We’re looking for a Five9 Outbound Consultant who can both think and do, an operator who understands the grind of dialler performance and the art of optimization. You’ll manage client campaigns, refine outbound strategies, and keep systems running optimal.
This isn’t a “sit back and advise” job. You’ll be deep in Five9 daily, solving problems, improving performance, and driving tangible ROI for our clients accountable for client performance, delivery and review
Key Responsibilities
- Build, configure, and maintain outbound campaigns in Five9 (Preview, Power, Progressive).
- Monitor campaign KPIs daily, flagging performance issues and driving fixes.
- Troubleshoot dialler, routing, and agent setup issues in real time.
- Execute and maintain branded caller ID, call masking, and spam mitigation (via 448 Connect, OutboundIQ, Numeracle).
- Lead client review meetings – prepared, professional, and followed up with actions.
- Ensure client delivery stays within contracted hours and margins.
- Take ownership of client success, Creating effective strategies and solutions to increase client performance, lead and manage projects to completion and create measurable improvements in client metrics
- Advise proactively on connect rate strategy, pacing logic, and lead management.
- Run daily internal project reviews to track progress, ownership, and accountability.
- Document configurations, flows, and processes for knowledge sharing.
- Support auxiliary systems (Retriever, OutboundANI, Salesforce, RingCentral).
- Test and QA new campaigns or configurations before deployment.
- Act as primary contact for assigned clients, building trust and solving problems before they escalate.
What You’ll Bring
- 5+ years of hands-on Five9 experience (VCC) – ESSENTIAL
- Solid grasp of outbound dialling logic, pacing, and campaign tuning
- Proven ability to troubleshoot telephony issues (routing, agents, softphones)
- Working knowledge of TCPA, caller ID branding, and spam prevention
- Strong communicator who can translate technical detail into client language
- Background in BPO or multi-site contact centres is preferred
We move fast, stay lean, and solve complex problems daily. You’ll work alongside some of the sharpest Five9 operators in the industry.
If you can own your outcomes, thrive under pressure, and deliver excellence without babysitting we’ll back you all the way.
We exist to help organizations unlock the full potential of their technology and teams through proactive optimization, expert insight, and a culture built on curiosity, autonomy, and care.
Package
- Private Medical
- 20 Vacation Days plus bank holidays
- Profit share and uncapped commission based on client growth and performance
