Please note this will be a hybrid working role which will require to attend an office in South West London (TW9) 1-2 times a week.
Consultancy
- Collaborate with customers to design automation strategies and CI/CD pipelines that support Genesys Cloud solutions.
- Advise on Git repository structure, branching strategies, environment management, and change governance.
- Provide best‑practice guidance on CX-as-Code frameworks, particularly Terraform modules for Genesys Cloud.
Documentation
- Functional Requirement Specifications
- High-Level and Low-Level Designs for CI/CD architectures
- Deployment Runbooks and Go-Live Method Statements
- Version Control Standards & DevOps operating procedures
- Support and Service Handover documentation
Configuration
- Build and maintain Terraform-based CX-as-Code modules to support configuration deployment across multiple environments.
- Implement, monitor, and optimise GitHub Actions workflows for automated testing, validation, packaging, and deployment.
- Manage environment promotion, release cycles, and automated rollbacks.
- Integrate pipeline tools (e.g., GitHub, Terraform Cloud/Enterprise, Secrets Management, Quality Gates).
- Contribute to scalable, repeatable automation patterns for customer onboarding and lifecycle management.
- Support go-live events with Hypercare and Service Management teams with 3rd line expertise.
Attributes
- Customer First focus
- Technical competence
- Strong project focus and delivery commitment
- Time Management and priority conflict resolution
- Support of other team members
- Integrity and transparency
- Lives Kerv’s Customer First Values
- Strong customer relationship building
Outcomes
Deliver high-quality CI/CD‑driven projects that generate Post Project Questionnaire scores of 8/10 or above, while driving automation maturity, reducing operational risk, and improving deployment reliability for our customers.
